Does everyone have trouble with utility companies or is it just me?
At the beginning of last month I received a letter from British Gas, my gas and electricity supplier of choice, saying that they were sad to see me go and was there anything that they could do to change my mind. This was news to me. I phoned them and they said that E.ON had taken over my gas, and probably my electricity, supply. They asked if I had spoken to anyone on the phone or had anyone approached me in the street. No they hadn’t. They said that they would contact E.ON about getting my supply returned. This could take up to 3 weeks.
The 27th came around and a pleasant chap from British Gas phoned saying that they were still having trouble contacting E.ON but not to worry they were still looking into it. British Gas followed this up with a letter saying that they were still working on it.
Yesterday I received a letter from E.ON addressed to ‘The Occupier’ with my correct address and postcode. The letter had an account number and was saying that the date of my next bill and meter reading was changing. Obviously E.ON hadn’t taken the hint and were still determined to supply my gas and electric. I phoned them, the person on the other end had trouble with the account number and I explained that they had taken my gas and electric supply from British Gas without my consent. He puts me on hold and checks it with someone. He comes back and says that he’s sorry, they won’t be charging me for the gas and electric I’ve used and that my supply will transfer back to British Gas. I asked how this could have happened and he said that it happens all the time.
I don’t know if someone comes around to read the meter and reads the wrong meter or gets the wrong serial number off the meter or what, but someone in my block was hoping to transfer to E.ON.
I’m amazed that if I phoned British Gas they’d want my name, first line of my address, postcode, phone number and my 12 digit customer reference number before they’ll do anything. But E.ON can just botch a number and that’s it no cross checking nothing. You would think that if I ever wanted to transfer my supply that I’d have to contact both parties involved instead of just one.
British Gas have been great, Les from the customer complaints department has been keeping in touch, he phoned mid-morning saying that E.ON were now transferring my supply. Another chap phoned at lunchtime saying that it had all been sorted and that British Gas would put it all in writing. So I hope that’s the end of it.
I don’t think I’d leave British Gas judging from the poor service you get from the competition. If you’re getting good service from a company stick with them. You may pay a little more but you get what you pay for.