I’ve just phoned Pipex to confirm that the debt on my account has cleared. ‘Anne’ said that the account had been closed in August 2008. She seemed surprised that I’d started to get letters from a debt collection agency again. I was told that she would clear the account. That’s what I was told was going to happen on Monday.
I then phoned the debt collection agency and they said that the debt was still active and hadn’t been cancelled by Pipex. A lock has now been put on the account for 5 days. If Pipex haven’t cancelled the debt, which should only take 24 hours to do, then they’ll be on to me for at least partial payment.