Another quarter, another red electricity bill from British Gas in the post, another e-mail to complain, which they will ignore.
Customer Reference :- xxxxxxxxxxxx
For the second time in a row I have received a red payment reminder in the post even though I am signed up for paperless billing. I actually haven’t received an e-mail reminder since 21st March 2006. We will overlook the fact that you sent a red bill reminder on 7th August 2006 when I had in fact recently paid my bill.
What is going on?
The fact that you didn’t reply to my e-mail last time means that chances of a reply this time are remote at best.
Hope this finds you well,